Grunt grunt grunt

Much human suffering in the office stems from confusion about the following concepts:

• Easy vs. difficult
• Urgent vs. not urgent
• Important vs. unimportant

Things that are easy to do are spun as "worth doing" so that "deliverables" can be "achieved" in order to score well in the "metrics".

Urgent things are done first, at the expense of important things.

But alas, important things are often difficult, and never urgent because nobody wants to bring them up.